Mystery Guest Visit

Don’t let your business be a mystery

We provide another service which is a valuable tool for owners in increasing turnover and maximising profits:

The use of us as mystery guests.

Our service will be bespoke to you

We will provide you with the kind of feedback that is invaluable. The reports we produce will highlight the good things your business is doing which can be used to recognise, encourage and develop your team… and of course draw attention to the areas which need improvement.

Ninety nine per cent of your customers won’t tell you that some of your paintwork looks scruffy, or that the toilet didn’t flush properly, or that their therapist talked all the way through their treatment. That’s not why they visit your salon. They visit to relax and enjoy your services.

We will provide feedback

But we as mystery guests are looking for all that detail which turns an ordinary salon into a winner – a business that satisfies its clients on all levels.

We will feedback on:

  • client journey
  • treatment standards
  • cleanliness
  • quality and comfort of facilities
  • website
  • your branding
  • treatment price lists

and lots more…

Don’t let your business be a mystery

Our bespoke service can take in many other elements of your business which can be tailored by you before we visit. We offer one-off or quarterly visits and come in as a real client, so staff are unaware.

We operate in Herts, Beds, Bucks, Berks, Essex, Northants and Oxon.

Don’t let your business be a mystery… contact us here: